Refund policy

Thank you for shopping with Bharat Pillows. We value your satisfaction and want to ensure that your shopping experience with us is hassle-free. Please read our cancellation and refund policy carefully to understand your rights and responsibilities as a customer. 

Cancellation Policy 

  • Order Cancellation: You can cancel your order with us at any time before it is shipped. To initiate a cancellation, please contact our customer support team immediately through our contact information provided on our website. We will do our best to accommodate your request. 
  • Cancellation After Shipment: If your order has already been shipped, it cannot be cancelled. However, you can return the product to us following our return policy (see below) once you receive it. 

Return Policy 

We offer a no-questions-asked return policy within 7 days of receiving your order. Here's how it works: 

  • Initiating a Return: If you are not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order to request a return. You can reach us through the contact information provided on our website. 
  • Return Eligibility: To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all tags and labels intact. 
  • Return Process: Once your return request is approved, we will provide you with instructions on how to return the product.  
    Refund: Upon receiving the returned product and inspecting it for eligibility, we will initiate the refund process. Please note that it may take up to [2 business days] for the refund to appear in your account, depending on your payment method and bank processing times. 
  • Refund Options: You can choose to receive your refund in the original payment method used for the purchase or as store credit, whichever is more convenient for you. 

Exceptions 

While we strive to provide the best possible customer experience, there may be certain exceptions to our cancellation and refund policy: 

  • Customized or Personalized Products: Products that have been customized or personalized may not be eligible for returns unless they are defective or damaged. 
  • Final Sale Items: Items marked as "final sale", or "clearance" may not be eligible for returns. 

Contact Us 

If you have any questions or concerns regarding our cancellation and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Bharat Pillows is enjoyable and worry-free. 

Thank you for choosing us as your shopping destination. We appreciate your trust and look forward to serving you again in the future.